Written by ConCom Web Design on 15 February 2022. Posted in Site Pages.

Discount Offers

Our great value puppy, kitten and breeder packs include all the essentials you’ll need to give your new arrivals the very best start in life, while also offering you great savings!

Puppy Discount Pack

Only £58

Health checks, vaccinations, flea and worm treatments all included, plus additional discounts.

View Full Offer
Kitten Discount Pack

Only £58

Health checks, vaccinations, flea and worm treatments all included, plus additional discounts.

View Full Offer
Breeder Discount Pack

Only £33

Their first vaccination, microchip plus a voucher to help their new owner.

View Full Offer

Puppy Discount Pack

We want to help you give your furry new pal the best start possible.

With that in mind, we designed our puppy pack to include all of the essentials you’ll need, saving you the stress of worrying what they’ll need – and some cash as well!

Needless to say, purchasing all of these things separately would cost a fair bit more.

If you want to pocket those savings, book your puppy in for their puppy pack today.

For just £64, you get:

A health check with one of our vets
Initial vaccination course - 2 vaccinations 4–6 weeks apart
Initial flea and worm treatment
Microchip
Four weeks free insurance
25% discount on kennel cough vaccination
10% discount on neutering
10% discount on Adaptil

Kitten Discount Pack

We want to help you give your new kitten the best start possible.

With that in mind, we designed our kitten pack to include all of the essentials you’ll need, saving you the stress of worrying what they’ll need – and some cash as well!

Purchasing all of these things separately would cost a fair bit more.

If you want to pocket those savings, book your kitten in for their kitten pack today.

For just £64, you get:

A health check with one of our vets
Initial vaccination course - 2 vaccinations 4–6 weeks apart
Initial flea and worm treatment
Microchip
Four weeks free insurance
10% discount on neutering
10% discount on Feliway

Breeder Discount Pack

When a new litter comes around, things can get hectic.

We’ve built our breeder discount pack to help save you some time in your busy, puppy & kitten-chasing lives – as well as some cash in your pocket for good measure!

We also throw in a voucher that you can pass on to new owners, helping them to give your puppies or kittens the best start in their new homes.

If that sounds like a good deal to you, sign your new litter up to our breeder discount pack today.

For just £45, you get:

First vaccination
Free Microchip
A voucher giving the new owner, £10 off second vaccinations as well as 25% off kennel cough vaccination and 10% off neutering for £33

Registering your pet/s with Burford Lane Vets couldn't be easier.
To register your pet and book an appointment please use our online booking system, alternatively to register your pet with us without booking an appointment enter your details below:

Prices

Our Prices

We offer a wide range of services, and our vets and nurses will consult with you on how best to design any treatment your pet may need around their specific case, to ensure the best possible results.

We believe in complete transparency when it comes to prices, and we like to back this up with open communication – so if you have any questions, please ask!

Vaccinations

Dogs and cats require regular vaccinations to protect them from potentially fatal but entirely preventable diseases. After an initial course of vaccinations, they will also need yearly boosters to maintain their protection. All of our primary vaccination courses include a nose to tail health check both at the time of the vaccination with one of our vets and six months after with a Registered Veterinary Nurse.

Puppy vaccination course £64
Dog booster £55
Kitten vaccination course £64
Cat booster (including protection from feline leukaemia) £55
Rabbit vaccination RDH2 £49.60

Consultations and clinics

The best way for health problems to be picked up early and treated efficiently is for our superb team of vets and nurses to spend time with your pet. You can meet the team here.

Vet consultation £52
Vet consultation examination £40
Veterinary nurse consultation £20

Dental care

Dental health is a crucial aspect of keeping your pet healthy, and we recommend that they are checked by one of our team on a regular basis. That is why we offer dental checks as a free service to our clients. As many conditions are progressive, early identification is important. If an extraction is necessary, our price includes blood tests, general anaesthetic, fluids, medication and unlimited digital dental x-rays.

Scale and polish:
- Cats from £350
- Dogs from £350
Extractions will require an estimate before any work is undertaken

Neutering

Neutering* is the removal of reproductive organs from your pet and can have behavioural and health benefits, as well as preventing unwanted litters. It is referred to as castration in males and spaying in females.

Dog castrate

Up to 25kg £225
25 - 45kg £300
Over 25kg £350

Bitch spay

Up to 25kg £276
25 - 45kg £350
Over 45kg £400

Cats

Cat Castrate £80
Cat Spay £110

Rabbits

Rabbit castrate £105
Rabbit spay £150

*Complicated neutering prices to be discussed with the client

Book an Appointment

Privacy & Cookies Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4 In this policy, "we", "us" and "our" refer to Burford Lane Veterinary Centre Limited. For more information about us, see Section 17.

2. The personal data that we collect

2.1 In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

2.2 We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.

2.3 We may process information relating to our customer relationships ("customer relationship data"). The customer relationship data may include your name, the name of your business or employer, your job title or role, your contact details, your classification / categorisation within our customer relationship management system and information contained in or relating to communications between us and you, or between us and your employer.

2.4 We may process your personal data that are provided in the course of the use of our services and generated by our services in the course of such use ("service data"). The service data may include Personal data within Vetstoria (online bookings) and PetsApp (online chat tool).

2.5 We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details.

2.6 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication.

2.7 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

2.8 Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Purposes of processing and legal bases

3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.

3.2 Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment- related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

3.3 Relationships and communications - We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.

3.4 Direct marketing - We may process contact data, account data, profile data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors and service users.

3.5 Research and analysis - We may process usage data, service data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

3.6 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

3.7 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

3.8 Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.9 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court

proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.10 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

4. Providing your personal data to others

4.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

4.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.

4.3 Your personal data held in our website database will be stored on the servers of our hosting services providers identified at https://www.ukdedicated.com/.

4.4 We may disclose contact data along with any other personal data contained in enquiries made through our website or services to one or more of those selected third party suppliers of goods and/or services identified on our website for the purpose of veterinary practice marketing or enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the personal data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party's use of your personal data.

4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. Retaining and deleting personal data

5.1 This Section 5 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 We will retain your personal data as follows:

(a) contact data will be retained for a minimum period of 12 months following the date of the most recent contact between you and us, and for a maximum period of [period] following that date;

(b) customer relationship data will be retained for a minimum period of 12 months following the date of termination of the relevant customer relationship and for a maximum period of 48 Months following that date;

(c) service data will be retained for a minimum period of 12 months following the date of termination of the relevant contract, and for a maximum period of 48 Months following that date;

(d) transaction data will be retained for a minimum period of 12 months following the date of the transaction, and for a maximum period of 48 Months following that date;

(e) communication data will be retained for a minimum period of 12 months following the date of the communication in question, and for a maximum period of 12 months following that date; and

(f) usage data will be retained for 48 Months following the date of collection.

5.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Security of personal data

6.1 We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.

6.2 We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.

6.3 The following personal data will be stored by us in encrypted form: your name, contact information, password(s) and cardholder data.

6.4 Data that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.

6.5 You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.6 You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).

7. Your rights

7.1 In this Section 7, we have listed the rights that you have under data protection law.

7.2 Your principal rights under data protection law are:

(a) the right to access - you can ask for copies of your personal data;

(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;

(e) the right to object to processing - you can object to the processing of your personal data;

(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;

(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and

(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

7.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://edpb.europa.eu/our- work-tools/general-guidance/gdpr-guidelines-recommendations-best- practices_en and https://ico.org.uk/for-organisations/guide-to-data- protection/guide-to-the-general-data-protection-regulation-gdpr/individual- rights/.

7.4 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

8. Third party websites

8.1 Our website includes hyperlinks to, and details of, third party websites.

8.2 In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.

9. Personal data of children

9.1 Our website and services are targeted at persons over the age of 16.

9.2 If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.

10. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. Acting as a data processor

11.1 In respect of Online appointment booking (Vetstoria) and also chatbot facility (PetsApp), we do not act as a data controller; instead, we act as a data processor.

11.2 Insofar as we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.

12. About cookies

12.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on

the other hand, will expire at the end of the user session, when the web browser is closed.

12.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

13. Cookies that we use

13.1 We use cookies for the following purposes:

(a) authentication and status - we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;

(b) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(d) cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

14. Cookies used by our service providers

14.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

14.2 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google's privacy policy at https://policies.google.com/privacy.

14.3 We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalise Facebook advertisements and to analyse the use of our website. To find out more about the Facebook pixel and about Facebook's use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy. The Facebook cookie policy includes information about controlling Facebook's use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217.

14.4 We use Vetstoria to process online appointment bookings. This service uses cookies for Authentication and status. You can view the privacy policy of this service provider at https://www.vetstoria.com/privacy-policyWe use PetsApp as an online chat tool. This service uses cookies for Authentication and status. You can view the privacy policy of this service provider at https://petsapp.com/privacy-policy

15. Managing cookies

15.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-

firefox-desktop (Firefox);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet- explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and- website-data-sfri11471/mac (Safari); and

(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge- browsing-data-and-privacy (Edge).

15.2 Blocking all cookies will have a negative impact upon the usability of many websites.

15.3 If you block cookies, you will not be able to use all the features on our website.

16. Amendments

16.1 We may update this policy from time to time by publishing a new version on our website.

16.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

17. Our details

17.1 This website is owned and operated by Burford Lane Veterinary Centre Limited.

17.2 We are registered in England and Wales under registration number 13368604, and our registered office is at 27 Burford Lane, Lymm, Cheshire WA13 0SH.

17.3 Our principal place of business is at 27 Burford Lane, Lymm, Cheshire WA13 0SH.

17.4 You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form; or

18. Data protection registration

18.1 We are registered as a data controller with the UK Information Commissioner's Office.

18.2 Our data protection registration number is ZB210038.

19. Data protection officer

19.1 Our data protection officer's contact details are: Jane Platt, Burford Lane vets, 27 Burford Lane, Lymm, Cheshire WA13 0SH.

Terms & Conditions

Website terms & conditions

1. Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you register with our website, submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least 16 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 16 years of age.

2. Copyright notice

2.1 Copyright (c) 2021 Burford Lane Veterinary Centre Limited .

2.2 Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

3. Permission to use website

3.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(c) print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;

(d) stream audio and video files from our website using the media player on our website; and

(e) use our website services by means of a web browser,

subject to the other provisions of these terms and conditions.

3.2 Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3 You may only use our website for your own personal and business purposes; you must not use our website for any other purposes.

3.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

3.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(c) show any material from our website in public;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

3.6 Notwithstanding Section 3.5, you may redistribute our newsletter in print and electronic form to any person.

3.7 We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

4. Misuse of website

4.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) hack or otherwise tamper with our website;

(d) probe, scan or test the vulnerability of our website without our permission;

(e) circumvent any authentication or security systems or processes on or relating to our website;

(f) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(g) impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);

(h) decrypt or decipher any communications sent by or to our website without our permission;

(i) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(j) access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

(k) use our website except by means of our public interfaces;

(l) violate the directives set out in the robots.txt file for our website;

(m) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or

(n) do anything that interferes with the normal use of our website.

4.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

4.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non- misleading.

5. Limited warranties

5.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date;

(c) that the website will operate without fault; or

(d) that the website or any service on the website will remain available.

5.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

5.3 To the maximum extent permitted by applicable law and subject to Section 6.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

6. Limitations and exclusions of liability

6.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

6.2 The limitations and exclusions of liability set out in this Section 6 and elsewhere in these terms and conditions:

(a) are subject to Section 6.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

6.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

6.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

6.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

6.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

6.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

6.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

7. Breaches of these terms and conditions

7.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(c) permanently prohibit you from accessing our website;

(d) block computers using your IP address from accessing our website;

(e) contact any or all of your internet service providers and request that they block your access to our website; and/or

(f) commence legal action against you, whether for breach of contract or otherwise.

7.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking.

8. Variation

8.1 We may revise these terms and conditions from time to time.

8.2 The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

9. Assignment

9.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

9.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

10. Severability

10.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

10.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

11. Third party rights

11.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

11.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

12. Entire agreement

12.1 Subject to Section 6.1, these terms and conditions, together with our privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

13. Law and jurisdiction

13.1 These terms and conditions shall be governed by and construed in accordance with English law.

13.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

14. Statutory and regulatory disclosures

14.1 Our VAT number is GB 388 6901 40.

15. Our details

15.1 This website is owned and operated by Burford Lane Veterinary Centre Limited .

15.2 We are registered in England and Wales under registration number 13368604, and our registered office is at Burford Lane vets, 27 Burford Lane, Lymm, Cheshire WA13 0S.

15.3 Our principal place of business is at Burford Lane vets, 27 Burford Lane, Lymm, Cheshire WA13 0S.

15.4 You can contact us:

(a) by post, to the postal address given above;

(b) using our website contact form; or

(c) by telephone, on the contact number published on our website.
Burford Lane Vets terms & conditions

Terms of Business
Welcome to our practice. We would like to thank you for entrusting the care and attention of your pet to Burford Lane Vets. We would ask that you take a few moments to read the following terms of business. If any of the details are unclear please ask for further clarification.

Practice opening hours

8am to 6.00pm Monday to Friday
9am to 12.00pm Saturday

Clients should be aware that all calls to Burford Lane Vets are recorded for training and monitoring purposes.

Fees

All fees, diets and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. The cost of most routine surgery includes the cost of one post-operative check, but does not include the cost of any further consultations, dressings, consumables or drugs used. We are happy to provide estimates as to the probable costs of a course of treatment upon request. It remains the owner’s responsibility to ensure that they have received an estimate of the costs of treatment prior to it being administered if they have concerns about their ability to pay. Please bear in mind that any estimate given can only be approximate – often a pet’s illness will not follow a typical course. Therefore costs may vary according to the response to treatment or other factors.

Methods and terms of payment

Settlement is expected at the end of a consultation and at the time when drugs or food are collected. We can accept electronic payment (e.g. Stripe), cash or credit card. Only in exceptional circumstances can the practice allow a delay in payment. Delayed payments must be agreed with the veterinary surgeon prior to treatment, with a written note made on the client’s records. We reserve the right to request that any delay in payment must be in the form of a standing order with your bank. Payments can be made over the phone or via PetsApp.

Should an account not be settled within 14 days then a reminder will be sent. Further reminders will incur an additional accounting fee in respect of administrative costs incurred. The practice reserves the right to use debt collection agencies at any stage where agreed payment plans have not been complied with, or where the practice is concerned about non-payment. Further charges will be levied in respect of costs incurred in collecting the debt.
Any cheques returned by our bank as unpaid, any credit card payment not honoured, and any cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges and administrative costs together with interest on the principle sum.

Pet Insurance

We strongly support the principle of insuring your pet against unexpected illness or accident. Under the Financial Services Act we are unable to recommend any particular insurance policy, but we do have an information sheet to help guide you on your choice of policy. We would generally recommend a “for life” policy. In most cases you will be responsible for settling our bill at the time of treatment and then claiming reimbursement of the amounts covered by your policy from your insurance company. For bills in excess of £300 we can usually make a claim for your insurance
company to pay us directly, as long as you provide us with a signed and completed claim form within 5 working days of invoicing. You will need to pay the policy excess at the time of treatment. Any outstanding amount not covered by the insurers will be due for payment immediately after the insurers have settled the claim. In the unlikely event that a claim for direct payment has not been settled within 6 weeks we will require you to settle the account directly with us. Any claims for ongoing treatment will need to be paid by you at the time, and claimed back from your insurance company. If you require further help please ask for our “How to make a claim” guide sheet or ask a member of the team

Phone Calls

It is our policy to record all phone calls coming into and going out of the practice. These recordings will be used in the case of a complaint or dispute.

Transporting your pet

The responsibility for your pet whilst waiting for a consultation is with you and therefore we would request that all pets arrive at the surgery and leave enclosed in a suitable secure carrier or on a short lead.

Repeat Examinations and Repeat Prescriptions

It is practice policy that any pet with an ongoing illness is re-assessed by a vet at intervals of not more than three months. Regular monitoring of your pet ensures that we comply with the appropriate medicines legislation and that best results are achieved. In some cases of chronic disease we can offer repeat prescriptions without the need to see your pet. All requests for repeat medication have to be authorised by one of our veterinary surgeons. Request for repeat prescriptions can be made by our PetsApp, email or by telephone. We would ask you to give us at least one working day’s notice before the medicines are available for collection.

Out of Hours Emergency Service provisions

Out of hours emergency care at Burford Lane Vets is provided by PetMedics, Worsley & ChesterGates Veterinary Specialists two highly regarded veterinary emergency services. In the event of an out of hours emergency please contact us on 01925 949 949 and listen to the voice message to obtain the on call phone number.

Patient records

Patient records are the property of Burford Lane Vets, but clients are free at any stage to request a copy of computer record of their pet’s clinical case notes. 24 hours notice is required. The practice reserves the right to make a charge to cover the cost of producing these records. This charge will be notified to the client at the time of the request or as soon as reasonably feasible thereafter. No charge is made when transferring clinical notes to another veterinary practice.

Ownership of patient records other than clinical notes

The care given to a patient may require specific investigations, for example, radiographs or ultrasound scans. A professional fee is charged for carrying out these investigations and interpreting the results. However ownership of the resulting record, for example, x-ray images, remains with the practice.

Clients are encouraged to view and discuss all x-rays/blood results etc when they collect the patient. In the event of the client moving practices or going to a referral consultation, x-ray images and other documentation may be forwarded directly to that practice when it is felt appropriate.

House visits

In certain circumstances, we will attempt to comply with owners requests for a house visit. However due to the specialist equipment required for diagnostics and treatment, your pet may be better coming to see us in our modern, well equipped clinic. House visits are undertaken at the discretion of the Veterinary Surgeon and are not available outside practice opening hours.

Complaints and Standards

At all times it is our intention to try and ensure the best care for your pet and client satisfaction with the service that is provided, and we hope that you never have cause for complaint. In the event that you are unhappy with any aspect of our service, please raise it with a member of the team. If the proposed resolution is not to your satisfaction, then an appointment can be made with the practice manager to discuss the matter further. Alternatively, you may write to them to the address above if you prefer. Should you be unhappy with the outcome of the dispute, your next step would be to contact the governing body for veterinary surgeons and registered veterinary nurses, The Royal College of Veterinary Surgeons www.rcvs.org.uk/home/.

The practice reserves the right to terminate the service it provides to a client and his/her pets. This will be done in writing and allow a 7 day period to permit the client to register with another veterinary practice. We will email patient records on request of the new practice. In the event of verbal or physical abuse to any member of the practice team, the practice reserves the right to provide no further treatment to the pets of the client, and the client will be banned from the practice premises and environs with immediate effect. The practice reserves the right to involve the police where it feels it appropriate.

Any addition or variation to these conditions will be displayed in reception for a period of at least 3 months but we regret we are unable to notify clients individually

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